Workaround: Restart Sophos Home UI via Active Monitor: Sophos Home Shield scanning animation will get stuck if right-click scanning an empty folder.Workaround: disable mic and webcam protection This happens, usually, when attempting to restart or shutdown the mac. SophosPrivacyGuard.bundle stops responding.This is a known issue, and it corrects on its own as soon as users reconnect to a network. Sophos Home Shield will turn red if the mac is started while disconnected from the internet.Option 2 - Use a phone as a hotspot, connect your laptop to it, turn off Web Protection, then connect to public wifi - Once connected, please re-enable Web Protection

Option 1 - Turn off Web Protection via your Sophos Home Dashboard prior to utilizing a public network,- Once connected, turn it back on Note:On some rare instances, Ventura 13.2 might present the issue when using specific airlines/portals. This is due to an Apple's bug that affects Sophos Home Web Protection processes.

Public Wifi networks, such as cafe/hotels/airports might fail to connect on systems running macOS versions prior to Ventura 13.2. There is currently no workaround other than keeping the feature disabled, or using a different browser. Neither HTTP or HTTPS traffic will be processed by Sophos if Safari's Private Relay is enabled. Safari -Web Filtering/Protection does not work if Private Relay is enabled.

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